Privacy Policy

Last Updated: [Insert Date]

Crystal Wall (“we,” “our,” or “us”) operates an online review platform that allows users to read and share reviews and related content. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website.

By using Crystal Wall, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Information that can identify you, including:

  • Email address
  • Account username
  • Any information you voluntarily provide when submitting reviews, comments, or contacting us

Usage Data

We may automatically collect information about how you use our website, such as:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited
  • Time and date of visits
  • Referring websites

Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality and understand how our website is used.

Cookies may collect information such as:

  • Session identifiers
  • User preferences
  • Analytics data

You can manage or disable cookies through your browser settings.

2. How We Use Your Information

We use the collected information for purposes including:

  • Creating and managing user accounts
  • Allowing users to submit and publish reviews
  • Communicating with users about their accounts or inquiries
  • Improving website performance and user experience
  • Monitoring and preventing misuse of the platform
  • Analyzing website traffic and usage patterns

3. Legal Basis for Processing (UK / GDPR Compliance)

If you are located in the United Kingdom or the European Economic Area (EEA), we process personal data under the following lawful bases:

  • Consent – when you provide your email or agree to cookies
  • Legitimate interests – to operate, maintain, and improve the platform
  • Legal obligations – when required to comply with applicable laws

4. How We Share Information

We do not sell your personal data.

We may share information with:

  • Service providers that help operate the website (e.g., hosting or analytics services)
  • Authorities or regulators if required by law
  • Legal advisers when necessary to protect our rights or comply with legal obligations

5. User-Generated Content

Reviews and comments submitted to Crystal Wall may be publicly visible on the platform.

Please avoid including sensitive personal information in publicly posted content.

6. Data Retention

We retain personal data only as long as necessary to:

  • Maintain your account
  • Operate and improve the platform
  • Comply with legal obligations
  • Resolve disputes or enforce our policies

If you delete your account, we will remove or anonymize your personal data where reasonably possible.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Destruction

However, no online system can guarantee complete security.

8. Your Data Protection Rights

Depending on your location, you may have the following rights:

  • The right to access your personal data
  • The right to correct inaccurate information
  • The right to request deletion of your data
  • The right to restrict or object to certain processing
  • The right to data portability
  • The right to withdraw consent where applicable

To exercise these rights, please contact us using the details below.

9. Cookies

Cookies help us understand how visitors interact with our website and allow us to improve the user experience.

You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the website.

10. Children's Privacy

Crystal Wall is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take steps to remove it.

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes occur, we will update the “Last Updated” date at the top of this page.

Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Email: hello@crystalwall.co.uk
Website: https://www.crystalwall.co.uk/

By using Crystal Wall, you acknowledge that you have read and understood this Privacy Policy.